Our Reviews

Sales team was great!!!!

Had radiator replaced. Quick diagnosis, quick parts order, quick repair. Smooth experience.

I had a good experience at the dealership and I was treated very well.

Satisfied

I bought my truck from a different dealer and have had to argue and fight with them to get them to do any under warranty repairs on the truck. Patrick vice advised me to bring it into Navarre GMC and speak with chelsy in the service dept. She handled everything wonderfully her team found the problem and she lined everything up seamlessly. My truck was repaired and i definetly will recommend this dealership to anyone looking to buy or cant get any satisfaction at other dealerships service dept.

Very pleased with my service.

Very nice and friendly

The salesman and manager helped us with the purchase of our brand new vehicle with no issues but once we tried to reach out to get assistance with factory warranty claim, they haven’t called back in 5 days and when I reach out to the salesman he claim that they are really busy and will reach back out. Poor customer service

Sales lady was perfect as well as sales manager. O

All good

I scheduled an appointment and received the service in a timely and efficient manner. All my needs were taken care of.

Great customer service, coming from Toyota to another great car brand. The process went smooth.

Paid for something that was NOT needed to fix a problem that is still going on with my truck. The issue is related to a sensor, switch, or actuator. NOT an update to the system to "relearn" 4wd program. Problem happened again literally in the parking lot. As soon as I got in the truck. Why was it not driven around to check if it would show code again? I mentioned a burning smell so why would the first fix be a software update?

Jared Lyons is a fantastic salesman who knows his products and works to get you what you need. The entire GMC crew is fantastic and helpful.

Oil residue on chrome front grill, oil marks driver side floor mat, washer fluid reservoir empty.

No pressure , took care of the details on purchase , excellent sails person , Chase

Let me begin by stating that the service performed on my vehicle was excellent. However, I was at a loss concerning the failure of my torque converter after only 56,500 miles of service. This seems odd in view of the fact that I religiously maintain my scheduled maintenance. I was told by my intake rep that I was fortunate that it was only the converter and not the transmission itself because there is a backlog replacing them. Out of curiosity, I would like to know if this is an inherent problem with GMC's transmissions. Once again, I would like to to complement Billy Navarre's service department on a job well done .

VERY PROFESSIONAL. TIMELY. COURTSEY

I always have a pleasant experience when i visit for a service.

The experience was fine its the car i am upset about. It has left me twice with tbe car not running, it was the fuel pump module that went out 2 times. Im very uncomfortable now because i never know when this is going to happen. Im 77 years old and dont like being left on the side of the road. Im wondering should i get rid of the car!!!

Was able to get me in the same day without an appointment for oil change.

Everything went smoothly.

My sales person was evidently still in training. He was very nice and polite. Answers to a lot my questions had to be referred to a more experienced salesperson. I bought a 2024 that had been used as a loaner that had 6200 miles on it. After the purchasing and driving the car for a couple of days and trying to learn how to navigate through the screen apps I noticed the car was showing 9564 in mileage and that figure wasn’t changing as I drove. I went back to the GMC dealership and showed this to my salesperson and another salesman. They couldn’t correct the problem and said that this problem and a small paint problem will be referred to the shop. That was 4 days ago.

Excellent service from the salesman to the sales manager. Very impressed with service

I asked my mom to bring my car, however for a tire rotation, oil change & software update she was there for 3 hours. That’s unacceptable.

Very unprofessional and sarcastic with assistance. Do not value customers time and service at all.

From out of town when I got home it want start had to tow it aback to the dealer cost me 75 dollars because y’all are out of area not happy at all

My service rider did an excellent job. Her name is Chelsie. Thanks for the great experience.

Condenser needed changing. During process, the compressor failed. They ordered a new one and put me in a temp. truck until mine was fixed. They worked hard to make it a good experience. Thank you, GMC service team. Good to see customer service at a high level.

Best buying experience I’ve ever had. Professional, nimble and all around good team. Excited to be doing business with like minded professionals!

Great salesman

The people are easy to work with.

Very clean, very nice staff. and a good turn around time wise.

Had a nail in my tire and service department was able to fit me in the same day…..

A great experience!

Not sure if having an appointment actually saved me any time

This was the best team to work with. They helped us through every step of the purchase and it was painless. We did everything over the phone and through email. When we got there we just had to drive it home. I would recommend this dealership and their A Team to everyone. Kayleigh, Connor, Tyler, and Chris.

Very accommodating and efficient service!

outstanding customer service

Always a pleasure getting my oil change there good environment , great service and good people. Thanks again

The employees of Navarre GMC are very friendly and accommodating. The fact that my truck still is not fixed, is the issue. It has been in the shop at lease 3 times for this same issue. I paid almost $800 for a part according to the codes received, 3 days after picking it up, my truck is still doing the same thing. I am told they cannot duplicate the problem so they are not sure how to fix it...this issue has left me unable to unlock my truck requiring me to leave my truck and get picked up - I come back several hours later and it starts like nothing ever happened. At times, the dash reads "theft attempted". GMC YOU NEED TO FIND OUT THE PROBLEM OR GET ME A NEW TRUCK - of course, after this I'm not sure I want another GMC. I'm not the only one with this issue, there are forums out there talking about it - why has this not been recalled and corrected.

Service is good, but every time I try to use the coupon I get in the mail, it can’t be used. The coupon is from GMC and I would like to save on an oil change and tire rotation.

I had a good experience at the shop everyone was very nice and professional.

Hannah & Derrick were great. Hannah is a great person with a desire to please customers. Her positivity is infectious.

Great service

I had a discount offer in my email pulled up on my phone checking in and as the guy checked me in it disappeared before my eyes. When I looked for that email, it was totally gone. I ask the girl behind the checkout counter about it and asked to speak to a supervisor and amazingly the offer was back in my email. Luckily, when we pulled it up she took a screenshot of the discount. I closed the email and she asked me to pull it back up and it was gone again. Oddly, she knew to take a screenshot of it. I feel like this is a deceiving offer that y’all remove from the customer when they check in.

Warranty Issue on our 2025 Denali was resolved in an expedient manner. The communication from the dealership maintenance point of contact was excellent.

Paid almost 7000 dollars and my truck still wasn’t fixed. Also my truck was stolen from there so 0/10 would not recommend

I had my oil changed and my tires rotated.

They made this so easy! No problem at all.

Easy drop off and pick up experience.

I had an appt for Wednesday morning. I brought my truck in. At the end of the your business day and had not received an update. So I called. I was told my service rep went home for the day and he was the only one that could give me an update. The next day i called a few times during the day. Could not reach my service rep. Left messages, no call back. Finally got him late Thursday. All he said was the Tech took my truck on a test drive but they dont know yet whats wrong. The problem was jerking in the transmission. No diagnosis, no fluid check done. In 2 work days i was no further along than when i brought the vehicle in. If it was going to be that long, i should have been at least notified with a call, text or email. Dealerships are much higher than stand alone mechanics. For the prices you charge, my expectation for service is also higher of you. Not very good customer service.

Went in for an oil change and tire rotation that normally takes about 1 hr, 2 1/2 hours they finished

Great, timely

It was a wonderful experience with everyone

We were met at the door by Devon. He is the best salesman ever. Even after the sale, he is still willing to go the extra mile to help you out. Tyler and Chase are awesome too!! The other people in the front were all very friendly and willing to help even though it wasn’t their sell. I’m sorry I don’t remember everyone’s name! I hate vehicle shopping but y’all made it fun! Thank you so much!!!

Good service

They was fast , professional, friendly

It is mainly because of General Motors There have been two recalls on my vehicle I have yet to bring it in on the engine oil recall because of my place in line In the first recall, it was an electronic issue. The issues have come back. My Denali is more trouble than it’s worth at this point

Great customer service. Devon and Tyler were exceptional!

Staff were read upon appointment time. Oil change and tire rotation done quickly,

They put on my bed liner It came out great

The entire team a Navarre gmc did a fantastic job

Kayleigh, Conner, Tyler, and Chris were extremely knowledgeable, friendly, and helpful. The was extremely easy and quick.

The dealer representative was very helpful, however my vechile has been to the dealership that I purchased it at several times for the same issue. I was told all the trucks have that issue which is not true. The issue was not resolved. I have called back, left a message and not heard from any representative of the dealership.

Always great service 👍

Great Atmosphere, everyone was very helpful and friendly

Everyone was very friendly and service was fast .

I had a great repair experience at Navarre GMC on a 2015 Sierra SLT that I recently purchased from them used. They handled replacing a passenger side mirror that was damaged before the purchase transaction, as agreed upon during the purchase transaction. Buying from people who keep up their end of the bargain gets an A++ rating from me!

Didn't have an appointment but they was able to work me in and also found a leak that I hadn't noticed. Thanks

Excellent service. Kayleigh in sales, and Tyler with business were wonderful. Extremely helpful and made my experience simple and enjoyable.

I bought the extended warranty and in the end it meant nothing. Truck check engine light came on and it cost $440+ to get it deleted and no parts replaced. What did I get for my money??

Eager to please, very knowledgeable

It was a great experience that was very helpful and ended up in a good reasonable sale

Navarre exceeded our expectations. Chris, Tyler, and Krissa did a fantastic job with the journey of our Yukon purchase. Their efficiency and kindness did not go unnoticed. Thanks for a great experience.

So this time my experience was amazing I asked the guys name that took my keys his name is Justin and older man and he gave such hood care to me and my vehicle and kept me informed on everything and the service was fast so I really wanted to give this guy a shout out and the recognition that he deserves. Thank you for all you guys have done you will be seeing me again shortly.

Surprised how quickly I got in and out

Lucas was polite and helpful. My first time going and didn’t know what to do Lucas was kind enough to show me. Being a woman sometimes dealerships treat you like you’re stupid but Lucas didn’t.

My experience is always good and everyone is very helpful thanks again

Always keep me smiling with good business 💯

Service was performed and vehicle ready quickly.

Professional experience

Highly recommend

Great service and staff.

Awesome

The problem was not resolved

I made the appointment online and it didn't work on their end but they took me in anyway and I only wait like 20 min. 5 star

The Service department is very efficient and courteous. I had a pleasant experience and will definitely refer customers here at Billy Navarre GMC

Brought my truck in for air conditioner problems and the technician found problems with my struts on my truck. Truck has an ls warranty so work had to be approved. Dropped truck off to address the issues and was told everything was good to go two days later. After I payed my copay and looked at receipt only part of the work was done. Never told me anything about the struts not being covered and that they didn’t complete work.

Navarre GMC did an outstanding job and answered all of my questions. Weighed my best options, and took care of the purchase seamlessly. Simple and quick is what I like and they did that perfectly.

I will be bringing it back, because after two visits and costly repairs my vehicle is still shutting off and error about SDS card is Still coming on.

Had 10:30 appt, asked if it would be finished by 2pm, was told only guy that did this was at lunch. Got call at noon saying it wouldn’t be ready by 2pm do I want to reschedule, I said no I’d leave it overnight (made me wonder, guess they hadn’t started yet). Got call at 4:20 saying it’s ready, I left it overnight since so late. Wonder why I had appt.

I bought 2 vehicles in 2 days

Awesome service

Our vehicle was missing-diagnosed causing us to spend $1,200 for service not needed when all that we needed was a new battery.

It was very smooth and easy process.

Very pleased

I requested two new keys they only gave me one then reprogram a old key, keys supposed to be able to start My truck it doesn't. Ever time I bring my truck to be serviced they never get it right and I i leave feeling robbed.

It seems like I was in there for less than 30 minutes for an Oil change. Great staff and easy to work with.

The service was good, it took about 1 hr for an oil change and tire rotation, but $242 dollars for an oil change and tire rotation is a bit much

My 2023 Canyon was towed there for service because of a faulty fuel injection module failure that GM has known about since 2023 and did NOTHING to fix the problem until it inconvenienced their customers. My frustration is with GM, not Navarre GMC. It may make me reconsider buying another GM product in the future. A recall would have fixed this issue before it ever became a problem for me and so many other GM customers.

Service advisor was helpful but after oil change, I noticed oil all over drain plug as well as oil filter. I seriously am considering taking my truck elsewhere if this pattern continues as this last time. This is only 2nd oil change so cannot confirm what was done one 1st.

Pleasant

Nice friendly and very helpful

Great service and very fast

Efficient, helpful, courteous

salesman was very nice guy and evreryone i dealt with was very nice and helpful,great bunch of guys. very pleasant experience. even the guy i bought the floor mats from was very nice and helpful.not something you see much of now days.thanks

Everyone was friendly and helpful. Got there early and they took my vehicle right in and my waiting time was very quick.

Always great got me in out well pleased

It was a good experience. A lot of back and forth because of warranty protocol and parts

Went for an oil change left with Nee Truck

It was a great experience, I was treated very well and accommodated with some coffee

Prompt and very professional

Vastly over priced oil change. I bought my vehicle in 2019 from BN GMC and have been trapped ever since due to the lifetime power train warranty. This has been the most expensive oil change for a 4 cylinder vehicle I have ever paid for. I all but swore I would never buy another product that had one again.

Called to make an appointment and was able to schedule an oil change and tire rotation the same day I called. In and out within 30 minutes and was able to visit with my salesperson while I waited, which made my time seem short. Dorian and Krissa - top notch.

Everyone was very nice and helpful. And they were very professional. And I got waited on pretty fast.

Greg, Kayleigh, and Tyler did amazing!

the service advisor told me what service was needed for my truck and the approximate time it was supposed to be finished and all went as expected.

All of the negotiations was done over the telephone both for the 2025 GMC Denali 2500 truck and my 2025 Ford Ranger Lariat Crew Cab trade in truck. Both the salesperson CJ and the sales manager Connor stood up to everything they promised and all was on paper just as stated. One of the best buying experiences I have ever encountered and I have had many. I would definitely highly recommend all of those involved CJ Connor and the finance manager as well on future purchases.

Conner, Chris, Tyler and Sarah were amazing and make the buying process stress free and simple!!!

This was my first time purchasing a car in the process was so easy I couldn’t have recommended a better car dealership or car salesman to use! 10 out of 10 will definitely recommend!

Everybody was professional, and it did not take long for the recall to be fixed

Great communication, no tricks and agreeed to prove and the never wavered. Chase was professional and responsive. Enjoyed the experience.

Good and fast service. Kind people always. Thanks

Sylvia took very good care of us always. Located the vehicle we wanted and the buying process was just minutes, as opposed to hours at other places. Excellent and fast service as always

Top level service on vehicle maintenance.

I test drove a white Yukon Denali XL. I was told that the black Denali that I was getting was the exact same vehicle and it is not the running boards are not retractable. The car was poorly cleaned. I had to return to the dealership I had to wait for the wheels to be changed on it and was given incorrect times and several lies about what time my vehicle would be delivered to me so I sat around my house for several hours waiting for a new time to be given to me every time I made contact.

Very professional and knowledgeable personnel

In and out Didn't take long

No pressure and very professional

They did the job so fast and quick

Spot on! Great and friendly service!

Cj made sure my transaction was easy.

Isabella was top-tier. My girl deserves a quarter raise.

Upon arriving at the dealership I was met by salesman Ryan and I told him what I was looking for. Ryan showed me several trucks matching what I was looking for and was able to decide on the truck I wanted to purchase. The whole sales team were very personal and helpful.

I went in for a tire change under the safeguard plan, and when I was told that it would be a couple days before the tire would come in. I asked if they could call a different shop and they told me no I ended up going to Navarre tire services where they were told me that I could have just had the parts manager call and ask for the tire that they had in stock. When I got back, I was told that I would have to wait for 4 other oil changes and 4 tire removals. Before I would be seen.

CJ ,Tyler, and Chris were very informative, knowledgeable and quick to help me.

My services were done in a very timely fashion.